1. Introduction
Welcome to Moto Jargon! By accessing or using our website, the customer agrees to these Terms and Conditions, which govern the use of Moto Jargon, an online store specializing in motorcycle accessories. Please read these terms carefully to ensure a smooth and enjoyable shopping experience.
2. Orders and Payments
• Order Placement: Orders can be placed through our website. All orders are subject to approval, and we reserve the right to cancel or refuse any order at our discretion.
• Payment Methods: We currently accept Cash on Delivery (COD) and Unified Payments Interface (UPI) only. All payments are processed in Indian Rupees (INR).
• Price Changes: Prices may change without prior notice, so customers should confirm the total amount at checkout before completing the purchase.
• Order Confirmation: Once an order is processed, the customer will receive a confirmation email with the order details.
3. Shipping and Delivery
• Shipping Charges: Shipping costs are calculated at checkout based on the shipping address, weight, and size of the customer’s items.
• Delivery Times: Estimated delivery time within India is 2-4 business days. Please note that delivery times may vary due to factors outside our control, such as holidays or carrier delays.
• Damaged or Lost Items: If an order arrives damaged or is lost in transit, the customer should contact us within 2 days of receiving (or not receiving) the order. The customer should include the order number and, if applicable, photos of the damage.
4. Order Tracking
• Tracking Orders: Once an order is shipped, we will send the customer a confirmation email with a tracking number and a link to track the package. The customer can also track the order by logging into the Moto Jargon account and visiting the “Order History” section.
• Tracking Assistance: If the customer encounters any issues with tracking the order or does not receive a tracking number, they should contact us at support@motojargon.in.
5. Order Cancellations
• Cancellation Policy: The customer may cancel their order within 24 hours of placing it, provided it has not been shipped. To cancel, the customer should email us at support@motojargon.in with the order number.
• Refunds for Cancellations: If the cancellation is successful, we will issue a full refund to the customer’s original payment method within 5 business days.
• Shipped Orders: If the order has already been shipped, it cannot be canceled. The customer will need to follow our Return Policy once they receive the item.
6. Returns and Refunds
• Return Policy: If the customer is not satisfied with their purchase, they can return unused, undamaged items within 7 days of receiving them. To initiate a return, the customer should contact us at support@motojargon.in.
• Return Shipping: The customer is responsible for the shipping costs associated with returning the items.
• Refunds: Refunds will be processed to the customer’s original payment method within 5 business days of receiving the returned items.
7. Intellectual Property
• Ownership: All content on our website, including text, images, logos, and designs, is the exclusive property of Moto Jargon and is protected by copyright and intellectual property laws.
• Use Restrictions: The customer may not copy, modify, distribute, or use any content from our website without prior written consent from us.
8. Privacy and Security
• Privacy: The customer’s privacy is important to us. We collect personal information solely for processing orders and improving the customer’s experience on our website. For more information, please refer to our Privacy Policy.
• Security: We take security seriously and use encryption to protect the customer’s payment and personal information. However, we cannot guarantee the security of information transmitted over the internet, so the customer should take necessary precautions when sharing sensitive information.
9. Disclaimer of Warranties
• No Warranties: Moto Jargon and its contents are provided “as is,” without warranties of any kind, whether express or implied.
• Limitation of Liability: We are not liable for any direct, indirect, incidental, or consequential damages resulting from the customer’s use of our website or the purchase of any products.
10. Governing Law
• Jurisdiction: These Terms and Conditions are governed by the laws of India, and any disputes will be subject to the jurisdiction of courts in Delhi.
• Dispute Resolution: Any disputes arising from these terms shall be resolved through Alternative Dispute Resolution (ADR) in accordance with Indian law.
11. Modifications
• Changes: We may update these Terms and Conditions from time to time. By continuing to use our website after changes are made, the customer agrees to the revised terms.
12. Contact Us
We’re here to help! If the customer has any questions or concerns they can write to us here , or they can contact us at support@motojargon.in.
